Terms of service
Terms of Service
By using this website and placing an order with us, you agree to the following terms and conditions. Please read them carefully before purchasing any products.
Orders:
When you place an order through our website, you confirm that all information provided is accurate and complete.
After placing an order, you will receive an email confirming that we have received it. This does not mean that your order has been accepted. Orders are only accepted once your products have been dispatched.
We reserve the right to refuse or cancel any order at our discretion, including where:
A product is unavailable
There is an error in the product description or price
We suspect fraudulent or unauthorised activity
We are unable to verify your payment information
If your order is cancelled after payment has been taken, you will receive a full refund.
Pricing and Payment:
All prices shown on our website are in GBP (£) and we show the prices including and excluding VAT, unless otherwise stated.
We make every effort to ensure that prices and product information are accurate. However, errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will contact you before processing your order.
Payment must be made in full at the time of purchase using one of our accepted payment methods.
Product Information:
We aim to ensure that all product descriptions, specifications, compatibility information, and images are accurate.
However, product packaging, specifications, and manufacturer details may occasionally change without notice. We recommend checking the manufacturer’s website if you need specific technical information before purchasing.
You are responsible for ensuring that any printer, toner, ink cartridge, or accessory you purchase is compatible with your existing equipment. In certain cases we will not be able to refund Cartridges if they are not returned to us in an un-opened, original state. Please see our full Terms of Service and refunds policy.
All products are subject to availability.
If an item is out of stock after you place your order, we may:
Place the item on back order
Offer you an alternative product
Cancel the order and issue a refund
We are not responsible for delays caused by stock shortages, suppliers, couriers, or events outside our control.
Delivery:
Estimated delivery times are provided for guidance only and are not guaranteed.
We are not liable for delays caused by courier services, weather, customs, strikes, or other circumstances beyond our reasonable control.
Risk of loss or damage to products passes to you once the order has been delivered to the address provided.
Returns and Refunds:
Our Returns & Refund Policy forms part of these Terms of Service.
By placing an order, you agree to the return conditions described in that policy.
Intellectual Property:
All content on this website, including text, logos, graphics, product images, page designs, and trademarks, belongs to us or our licensors.
You may not copy, reproduce, distribute, or use any content from this website without our written permission.
Limitation of Liability:
To the maximum extent permitted by law, we shall not be liable for:
Indirect or consequential losses
Loss of profits, business, or revenue
Delays in delivery
Damage caused by incorrect installation, misuse, or incompatibility of products
Our total liability for any claim relating to your purchase shall not exceed the amount paid for the relevant order.
Nothing in these terms limits your statutory rights or excludes liability where it would be unlawful to do so.
Changes to These Terms:
We reserve the right to update or change these Terms of Service at any time.
Any changes will take effect immediately once published on this website.
Contact Us:
If you have any questions regarding these Terms of Service, please contact us:
Email: support@pantumshop.co.uk.